Delhi Metro has been ranked second among 18 international Metro systems in terms of overall customer satisfaction in an online customer survey.
According to a DMRC official, in the survey conducted among the commuters of those Metro systems by Global Metro Benchmarking Groups 'NOVA' and 'CoMET', Delhi Metro along with London DLR and Bangkok were the best three performers in the 'Net Promoters Score' (NPS) category.
Under this category the survey analysed the likelihood of customers recommending the service to others on the basis of their satisfaction. More than 41,000 respondents gave their feedback worldwide in this survey conducted online through the websites and social media links of 18 major Metros of the world from April 28th to May 25th earlier this year.
The Metro systems that participated in this survey apart from Delhi Metro were Hong Kong MTR, London Underground, Metro De Madrid, Paris RATP, Metro De Sandiago, Singapore MRT, Barcelona TMB, Brussels STIB, Bangkok BMCL, London DLR, Istanbul Ulasim, Kualalumpur Rapid PL, Metropolitano De Lisboa, Montreal STM, Newcastle Nexus, Metro Rio and Toronto TTC.
The NPS is calculated by the percentage of promoters minus the percentage of detractors (P-D = NPS). When asked to list out the three top priority areas, the respondents from Delhi along with 17 other Metros listed as 'availability' as the most important requirement. Only New Castle and Hong Kong selected 'Reliability' as their most important area.
Courtesy - http://www.deccanchronicle.com/140928/nation-current-affairs/article/delhi-metro-ranked-2nd-among-18-international-metro-systems
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